Account Deletion

Google Play Store & App Store Compliance

Account & Data Deletion

My Hello Delivery • My Hello Communication Plc

App Name: My Hello Delivery

Package Name (Customer): com.app.myhello

Package Name (Driver): com.myhello.driver.app

Developer: My Hello Communication Plc

Support Email: support@myhello.app

In accordance with Google Play's User Data policy and Apple App Store guidelines, users of My Hello Delivery have the right to request the permanent deletion of their account and all associated personal data.

Warning: Deleting your account is permanent. Once completed, your profile, active cart, and delivery history cannot be restored, and you will lose access to any active rewards or credits.

How to Request Account Deletion

Method 1: Request Deletion via Web Form (Without Installing the App)

If you have uninstalled the app or do not have access to your mobile device, you can submit your deletion request directly below. We will verify your account and process the deletion within 30 days.

Customer (My Hello) Driver (My Hello Driver)
No longer need the service Privacy concerns Switching to another provider Technical or usability issues Other

Method 2: In-App Instant Deletion (Directly via Mobile App)

If you have the My Hello application installed on your phone:

  1. Open the My Hello app on your device.
  2. Log into your account.
  3. Navigate to the Profile tab in the bottom navigation bar.
  4. Tap "Request Account Deletion".
  5. Select your reason and check the confirmation box.
  6. Tap "Delete My Account". Your account session will terminate immediately, and deletion is queued.

Data Deletion & Retention Breakdown

When your account deletion request is processed:

Data Category Action Taken Retention Period
Personal Identifiers (Name, Phone number, Profile photo) Permanently deleted from active databases. Removed within 30 days
Account Credentials (Encrypted passwords, Auth tokens) Permanently revoked and purged. Immediate
Saved Addresses & Preferences Permanently deleted. Immediate
Financial & Completed Order Records Anonymized (stripped of personal identifiers). Preserved only for statutory tax, financial auditing, and fraud dispute compliance under Ethiopian law. Statutory period required by commercial law

Processing Timeline

Account deletion requests submitted through the web form or email are acknowledged within 48 hours and fully processed within 30 calendar days. You will receive an SMS or email notification upon completion.

Need Assistance?

If you have any difficulty submitting your request, please contact our support team directly:

© 2026 My Hello Communication Plc. All rights reserved.

function handleFormSubmit(event) { event.preventDefault(); const fullName = document.getElementById('fullName').value.trim(); const phoneNumber = document.getElementById('phoneNumber').value.trim(); const accountType = document.getElementById('accountType').value; const reason = document.getElementById('reason').value; const notes = document.getElementById('additionalNotes').value.trim(); const subject = encodeURIComponent(`Account Deletion Request - ${fullName} (${phoneNumber})`); const body = encodeURIComponent( `Dear My Hello Support Team,\n\n` + `I am officially requesting the deletion of my account and associated personal data under Google Play Store and App Store data privacy regulations.\n\n` + `Account Details:\n` + `- Full Name: ${fullName}\n` + `- Registered Phone Number: ${phoneNumber}\n` + `- Application / Account Type: ${accountType}\n` + `- Reason for Deletion: ${reason}\n` + `- Additional Notes: ${notes || 'None'}\n\n` + `Please confirm receipt and verify when the deletion is finalized.\n\n` + `Thank you,\n${fullName}` ); window.location.href = `mailto:support@myhello.app?subject=${subject}&body=${body}`; }
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