1. Introduction

Welcome to My Hello Delivery ("My Hello", "we", "our", or "us"), operated by My Hello Communication Plc. We provide an on-demand delivery platform that connects customers with local restaurants, merchants, and delivery drivers for food and parcel shipping.

This Privacy Policy describes how we collect, store, use, and protect your personal information when you access or use our mobile applications (My Hello and My Hello Driver) and associated online services.

2. Information We Collect

To provide reliable food ordering and courier delivery services, we collect the following categories of information:

A. Account and Profile Information

• Full Name & Phone Number: Collected during registration for account identification, SMS OTP verification, order fulfillment, and delivery communication.
• Delivery Addresses: Street names, building/apartment numbers, and saved destination locations.
• Profile Details: Feedback, ratings, and customer support queries you provide.

B. Order and Delivery Details

• Food selections, cooking instructions ("Remarks"), recipient and sender contact numbers for parcel delivery, and delivery transaction histories.

C. Location Information

D. Device and Diagnostic Information

• Device brand, model, operating system version, unique device identifiers, and crash/diagnostic logs for app stability.

3. How We Use Your Information

We use your information exclusively to:

• Create, authenticate, and maintain your user account.
• Coordinate, route, and fulfill food and parcel deliveries between customers, restaurants, and drivers.
• Enable live map tracking and delivery status notifications via push notifications and SMS.
• Facilitate customer support, safety inquiries, and order issue resolution.
• Comply with applicable legal, accounting, and regulatory requirements in Ethiopia.

4. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data. We disclose information only as required to operate our service:

• Delivery Drivers and Merchants: We share order contents, recipient name, phone number, and drop-off coordinates strictly to complete the pickup and delivery.
• Mapping and Routing Services: We use mapping infrastructure (including Gebeta Maps API) to provide reverse geocoding, route calculations, and live dispatch tracking.
• Cloud and Messaging Providers: Secure hosting infrastructure and Firebase Cloud Messaging for instant order notifications.
• Legal and Safety Compliance: When required by Ethiopian statutory authorities or law enforcement.

5. Data Security & Storage

We implement industry-standard encryption, secure HTTP protocols (HTTPS/WSS), and strict access control mechanisms to protect personal information against unauthorized access, loss, or alteration.

6. Account & Data Deletion Rights

You have the right to request deletion of your account and all associated personal data at any time. In compliance with Google Play Store policies, you can delete your account directly inside the mobile app or via our standalone web deletion portal without reinstalling the app.

→ Please visit our dedicated Account Deletion Page for full instructions and our web deletion request tool.